Refund Policy

1. Policy Scope

This Refund Policy applies to paid subscriptions, credit packages, and other paid digital services purchased through Parentahan.

All refund decisions are subject to applicable Philippine consumer laws and verified transaction records.

2. Manual Verification Flow

Paid upgrades and credit purchases are not automatically activated. Requests are processed only after payment proof submission and admin verification.

If proof is rejected, users may follow correction instructions or create a new valid request where allowed.

3. Cases That May Be Eligible for Refund

Verified duplicate payment for the same billing request.

Verified payment posted to an incorrect amount due to platform-side error, or approved charge where the corresponding paid entitlement was not delivered.

4. Cases Generally Not Refundable

Approved and already-consumed credits, promotions, or paid features that were successfully delivered and used.

User error unrelated to platform malfunction, including incorrect transfer details submitted to a third-party channel without timely correction.

5. How to Request a Refund Review

Submit a support request with your billing reference code, payment details, amount, date/time, and supporting proof.

Parentahan may ask for additional records to validate the claim. Incomplete submissions may delay review.

6. Resolution and Timelines

Refund reviews are handled case-by-case and may include verification with payment channels and internal logs.

If approved, refund method and processing time depend on the original payment channel and operational constraints.